Portfolio categories: <span>Apps & Websites</span>

Training App

Project Date: 2021

Objective:

• To digitize the training process for Fone Haus’s 300 staff members.
• To provide accessible training resources at any time of the day, on both desktop and mobile devices.

Challenges Addressed:

• The need for a more flexible and accessible training solution compared to traditional in-person sessions.
• Ensuring effective communication between course participants and instructors.
• Automating the certification process to streamline the training experience.

Features:

• Digital Courses: Comprehensive online courses covering various training modules.
• Messaging Platform: A built-in messaging system for participants to communicate with each other and their instructors.
• Automated Certificates: Automatic generation and distribution of certificates upon successful completion of the final course.
• Cross-Platform Accessibility: Accessible on both desktop and mobile devices, ensuring flexibility for all users.

My Role:

• Led the development and launch of the training application.
• Coordinated with the development team to design and implement the key features.
• Ensured the application met the needs of staff and improved the overall training process.

Technologies Used:

• WordPress: The primary platform for developing the application.
• LMS (Learning Management System): Used to create and manage the digital courses.
• Custom Plugins: Developed and integrated custom plugins to enhance functionality, including the messaging platform and automated certification.

Achievements:

• Increased Accessibility: Enabled staff to access training materials anytime and anywhere.
• Enhanced Communication: Improved interaction between course participants and instructors through the messaging platform.
• Efficiency: Streamlined the training and certification process, saving time and resources.

Results:

• Successfully trained 300 staff members using the digital platform.
• Positive feedback from users on the flexibility and ease of use of the training application.
• Improved efficiency in the training process and better engagement from staff.

In Store Music App

Project Date: December 2022

Objective:

• To centralize and synchronize music playing across all Fone Haus brick and mortar stores.
• To control and filter inappropriate music, ensuring a positive and jolly tone in the stores.
• To incorporate the ability to play advertisements within the stores.

Challenges Addressed:

• Replacing the traditional methods of playing music (e.g., Spotify, YouTube) with a more efficient and controlled system.
• Ensuring consistent brand governance across all stores.
• Enhancing the customer experience by maintaining a positive atmosphere.
• Increasing ad reach within the stores.

Strategy:

• Developed a comprehensive web application using WordPress and custom plugins tailored to the needs of Fone Haus.
• Implemented a centralized system for music control and synchronization across multiple store locations.
• Integrated a feature to play advertisements seamlessly within the music playlist.

My Role:

• Strategized and planned the development of the entire web application.
• Utilized WordPress and custom plugins to build and run the music system effectively.
• Ensured the system met the specific needs of centralized control, music filtering, and advertisement integration.

Achievements:

• Cost Savings: Reduced expenses associated with using commercial music services.
• Improved Brand Governance: Ensured a consistent and appropriate music selection across all stores.
• Increased Ad Reach: Enhanced the ability to play advertisements, boosting internal marketing efforts.

Technologies Used:

• WordPress
• Custom WordPress Plugins

Results:

• Significant cost savings on music streaming services.
• Improved store ambiance, contributing to a better shopping experience.
• Increased engagement with in-store advertisements, driving more awareness and sales promotions.

Leading Online Shop PNG

Overview:

In 2019, I spearheaded the creation and launch of the Fone Haus eCommerce platform, marking a significant milestone as one of the first eCommerce platforms in Papua New Guinea. Despite the challenging environment, our platform has stood the test of time and continues to thrive.

Challenges in Papua New Guinea:

• Delivery Restrictions to Remote Areas: Many regions are difficult to access.
• Limited Access to Online Payment Options: A significant portion of the population lacks access to standard online payment methods.
• Knowledge Gap: Customers were unfamiliar with online shopping and the order process.

Solutions Implemented:

• Strategic Delivery Research: To address delivery concerns, we implemented a click-and-collect strategy leveraging our extensive network of brick-and-mortar stores. Additionally, we partnered with TNT and FedEx to ensure deliveries to remote areas within 3-7 business days.
• Expanded Payment Options: Besides incorporating an internet payment gateway, we extended our payment options to include online bank deposits and pay-in-store options.
• User-Friendly Design: We developed an intuitive and easy-to-use website and mobile application.
• Customer Support: We created an onboarding team to guide customers through the online ordering process, providing near-instantaneous support during business days.

Achievements:

• Sales Milestone: In 2022, we reached 1 million kina in sales, establishing our platform as one of the most profitable in Papua New Guinea.
• Active User Base: We average 30,000 – 40,000 active users per month.
• Enhanced In-Store Sales: The platform aids customers in researching products online before making in-store purchases.

Platform Features:

• Click and Collect Option: Facilitates convenient order collection from our physical stores.
• Internet Payment Gateway: Ensures secure and efficient online transactions.
• Email Automation: Increases sales, loyalty, and retention through targeted email campaigns.

This project demonstrates my ability to navigate complex logistical and technological challenges while delivering innovative solutions that drive significant business growth.

NWTL Website

Project Overview I spearheaded the project management for the development of the PNG NWTL (Nambawan Trophy Limited) website. PNG NWTL is the parent company of leading brands in Papua New Guinea, including Fone Haus, Trophy Haus, Force Security, Wan Tech, Nambawan Bakery, Fuel Operator, and South Pacific Building Solutions. The website is designed to represent PNG NWTL as a prominent homegrown organization in Papua New Guinea.

Role

• Project Manager

Key Responsibilities

• Project Planning and Coordination: Developed a comprehensive project plan, outlining milestones, timelines, and resource allocation.
• Stakeholder Management: Coordinated with various stakeholders, including brand managers and IT teams, to ensure alignment with the company’s vision and goals.
• Vendor Selection and Management: Identified and managed external vendors for design and development tasks.
• Quality Assurance: Ensured the website met high standards of quality, usability, and performance through rigorous testing.

Project Objectives

• Brand Representation: Create a website that showcases PNG NWTL’s diverse portfolio and its status as a leading local conglomerate.
• Unified Online Presence: Develop a cohesive online platform that unifies all subsidiary brands under the NWTL umbrella.
• User Experience: Ensure an intuitive and engaging user experience for visitors, reflecting the company’s values and commitment to quality.

Key Features and Achievements

1. Visual Design:
   • Implemented a design that embodies the spirit of a homegrown Papua New Guinea organization.
   • Used vibrant imagery and elements that reflect the local culture and heritage.
2. Content Integration:
   • Integrated comprehensive information about all subsidiary brands, highlighting their unique contributions and services.
   • Ensured the content is well-organized and easily accessible to users.
3. User Experience:
   • Designed an intuitive navigation structure, making it easy for users to find information about each brand and their offerings.
   • Implemented responsive design principles to ensure the website performs well across all devices.
4. Technical Execution:
   • Coordinated the development using modern web technologies to ensure robust performance and security.
   • Managed the deployment and ongoing maintenance to keep the website up-to-date and functional.

Results

• Enhanced Corporate Image: Successfully established a strong online presence for PNG NWTL, reinforcing its position as a leading homegrown company in Papua New Guinea.
• Increased Engagement: Improved user engagement metrics, with more visitors exploring the subsidiary brands and their offerings.
• Positive Feedback: Received positive feedback from stakeholders and users for the website’s design, functionality, and representation of PNG NWTL’s values.